The Points Guy recently released its second annual study of the largest airlines in the U.S. to determine the best and worst carriers for 2018. A new scoring system means that airlines were given proportional scores for 10 criteria across four different categories rather than straight rankings in each.
The study analyzes price, convenience, headaches and extras by breaking down airfare (25 percent), bag and change fees (10 percent), route network (15 percent), on-time arrivals (10 percent), cabin comfort (10 percent), customer satisfaction (10 percent), lost baggage (5 percent), involuntary bumps (2 percent), frequent flyer program (10 percent) and lounges (3 percent) The more important the criteria the more weight it carries.
Airlines receive a score for each on a scale of one to 10, with 10 being the highest.
Insufficient data available for Allegiant Air and Alaska Airlines' acquisition of Virgin America brings the study's total airline count to nine.
Source : foxnews
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