United Airlines is requiring employees to attend compassion training

United Airlines has not received high marks for customer service in recent years, but now the airliner is trying to change that.

The major carrier has rolled out a new program called “Core4” aimed at teaching employees how to be caring, safe, dependable and efficient.

The new system will require roughly 30,000 customer-facing employees to go through a four-hour training session to make their employees more efficient and ensure all safety standards are met – “with a smile,” KMOV reports.

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"Core4 puts a value on emotional intelligence," said Sara Nelson, president of the Association of Flight Attendants, which represents United's flight attendants.


Source : foxnews